How can we help you today?
Check out our FAQs below to see if we can answer your questions. Still need help? Scroll to the bottom of this page and get in touch.
Ainslie Williams - CEO and Co-founder
I care about my customers privacy, what's your policy?
Given our roots in the Market Research world where we work with major Enterprise and Financial Institutions, our data privacy policies are GDPR compliant. We will never use the data collected for anything other than the purpose it's been collected. You can read more here.
Do I need to pay for the hosting of any video reviews I collect?
Nope - our dashboard and website widget will host all of your videos.
How much does Reel.Reviews cost?
Reel.Reviews is free forever.
How can I be sure that the videos collected are the most persuasive?
We're glad you asked.
I have many different products, can I collect reviews on all of them?
This feature is available when you upgrade to our premium plan - view more info here.
How do other businesses use their video reviews?
1. On their website (via our widget)
Can I decide which videos are displayed on the widget?
Why would I use the widget?
Because it makes it super easy to display the videos on your site and great for your SEO!
What if someone records something nasty or inappropriate
Our smarts built into the technolgoy stop people from being able to submit an untoward review.
We also do a human check on all videos collected.
Finally, any videos that you don't like can be deleted in the Your Videos section of your dashboard.
Who owns the rights to the videos? Me or Reel.Reviews?
Can I download the video reviews from my dashboard?
Yep absolutely. Once you've collected your videos, you can download them offline.
Our support team are available on live chat for most of the work day. However, if we're not around or you'd prefer to send us an Email, we'll do our best to respond to you within 24-48 business hours.