Frequently asked questions
I care about my customers privacy, what's your policy?
Given our roots in the Market Research world where we also work with major Enterprise and Financial Institutions, our data privacy policies are GDPR compliant. We will never use the data collected for anything other than the purpose it's been collected. You can read more here.
I love this! How do I get started?
Easy. Use this form and we'll be in touch with your account within 24hrs
I already pay hosting fees for my site, will this cost me more?
Not if you use our widget, we host for you.
How much does REEL.REVIEWS cost?
For as little as $200/month AUD you can get started. You can see our price list here
How can I be sure the videos are the most persuasive?
We're glad you asked.
Does my subscription include BrandStory and BrandBites?
It sure does! BrandStory is our original product and BrandBites is our new baby! Your subscription covers both.
I have many different products, can I collect reviews on all of them?
Of course! And to keep things clean and easy to manage, each product line (or range of products) can have their own product on REEL.REVIEWS. So you'll be able to use multiple widgets to display the videos on the pages that make most sense
Do you offer a free trial?
We don't but if you aren't able to collect any customer videos in the first month we'll refund you.
How many users can I have in a company account?
As many as you like!
Where do I see the videos coming through?
Can I decide which videos to show on my site if I use the widget?
Of course! It's 100% customisable. You select which videos you want to make available to the widget then there are a few settings to direct the widget on what to display.... eg how many videos, and if they're the latest or the most persuasive or those seen by the most customers. It's up to you!
What if someone records something nasty or inappropriate
There are three ways we ensure you're brand and customers are protected:
How do I test and review my product
Just click on through the Test Link. You'll find it within your product on the dashboard.
What's the difference between a Test and LIVE link?
The Test link is your product only no data is saved, so it's great to share with stakeholders who might want to click through it and experience for themselves but not have their video saved. You can use this link no matter if the product is in a live or closed state.
How do I set-up my product ready for customers?
If you're on the Starting plan then it's two simple steps - Getting Started (Starting Plan)
How do I export the customer data to apply/send the customer incentive?
It's really simple!
Why would I use the widget?
Because it makes it really easy to display the videos on your site.
Where can I see all your 'How to' videos?
We have them all right here - Video Resources
How to use the videos
Can I use my videos on social media?
Yes! We're building in functionality to make the sharing simple from our platform, but in the meantime on the Scaling and Leading plans you can download the individual video files and load them directly into your social channels.
Do they work well as Facebook Advertising
I have no video editing capabilites - can you help?
Yes we can!
How do businesses use the videos they collect?
1. Via our widget - see them live here